Ark Transportation

There are so many charities and so many causes that it is important to make sure that you are, A: doing something to help the good of people and B: focusing your talents. Ark Transportation Ltd. has been providing logistical support for a few different humanitarian aid organizations. We believe in these organizations purpose and feel proud to be able to say we were able to assist them.

There is incredible work being done in Amachuma, Bolivia. http://bethelhospital.blogspot.com they are building a hospital and provided energy and clean water to the local area. Judy Yund, the founder has a goal and vision and is selfless in a way we rarely see. Some family members from Ark Transportation have given time and traveled to Amachuma, Bolivia to help.

Another hospital on the other side of the world is also doing incredible work. The Thelander family has been building a hospital in Gabon, Africa. http://www.cmalliance.org/worker/thelander-keir-joanna Their mission work has provided others with so much and they are continually giving of themselves. We will continually provide them with support in anyway we can.

We are blessed to be able to be part of both these missions.

Let us know of the organizations you find incredible (solutions@arktransportation.com). We love to hear what others are doing and if there is a spot for us to help.

In today’s time, we have an unbelievable amount of tech devices, computer programs and web services. So many that it has made it very easy to get in touch with someone. Even your grandma has at least 1 email account, at least 1 phone number and at least 1 personal profile page. Although we can get in touch with anyone very easy it is still just as difficult to make meaningful connections. This goes for both personal and business relationships. Now, do not think the web has not made it much easier to find people that you can make that personal connections with. It is just that it doesn’t, and cannot make that connection for you.

This is where the value of your words come in. Even with all the communication methods and ease of access for the initial contact. There will inevitably be time where you will find it important to hear the pitch of the person’s voice or the slight facial expressions that can be missed through an email. Email is an excellent tool. But it is still a tool. Email is excellent because it can be saved forever it can document, it can incriminate and exonerate. But it still lacks the ability to give the exact emotion of the person on the other end.

I 100% believe in email and the web. I love new technology and easier ways of doing things. I think it is excellent that a person can start a billion dollar company and all they need is a computer. What I don’t think is that all dealings should be done over email. Sometimes we need to be able to look someone in the eye and say, “you have my word.”

Homework : Follow up an email with a personal phone call. Tell them you just wanted to touch base.

I am a huge fan of genuine customer centered service. I recently received some unbelievable customer service from a partner airline of ours. I cannot explain how great it is to be on the receiving end of a, genuinely concerned-for-my-situation individual. Not only did he show that he truly cared about retaining my business but he also showed that he was dedicated to his company and solving my problem.

Everyone of us deal with customer service interactions in some form or another. Whether it is at the bank, grocery store, cable company or that on-line purchase that you purchased and the pictures does not match what showed up in the box. We are so used to having to battle over every little customer service item that it is very disarming as a customer to receive genuinely remarkable customer service.

We have always been proud of our customer service people and have always pushed ourselves to extend a hand to our customers when they need help or an issue resolved. After receiving the kind of customer service I have it is refreshing to see other take pride in themselves and the company they represent. We are resolute on our promise to our customer to always listen sincerely, respond with care, resolve solutions with accuracy and above all be human.

Please let us know what ideas you have to make customer experiences better : askus@arktransportation.com

Our champagne bottles are in hand as we release our first blog post. We created this blog not to bore you with the facts of day to day shipping life. Like how reorganizing our paper clips and copy paper in the stock room has saved $0.30 per man hour when in need of paper and that our first quarters profits for 2010 are looking promising. If you want that kind of information we can sit down over a cup of coffee and have a chat about asset allocations, budget reviews and quarter projections (if your lucky). This blog is for people who are interested in living life. Our goal as a company is to produce a remarkable service and a remarkable quality of life for our employees and our customers. Because of those goals this blog is going to be an area where we highlight specific things, places, people (be waiting for our call) and events we find interesting. Every now and then we might throw a fiscal quarter report in there but we promise it will have lots of pictures. Please sign up for our blog feed. You can also visit our squidoo page (http://www.squidoo.com/bestshipping) about better shipping practices or get our twitter updates (http://twitter.com/arktrans). If you have any questions or want to speak to us about anything contact us at : askus@arktransportation.com.